We want you to be 100% satisfied with your Balsam Hardware purchase. Returns are accepted with no questions asked within 3 business days of receiving your order. We recommend inspecting your order immediately upon delivery. In addition, all Balsam banjo hardware comes with a 1 year limited warranty starting from the date of purchace. This does not include normal wear and tear, improper installation, or metal finishes. Accessories such as tuners, cases, strings, and heads may vary with warranty depending on the manufacture and is not included in the Balsam Banjo Works warranty.